TERMS OF SERVICE FOR Callxcom

These Terms of Service constitute the agreement ("Agreement") between Callxcom ("we", "us", "Callxcom") and the user ("you", "user" or "Customer") of Callxcom calling services and any related products or services ("Service"). BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UNDERSTAND FULLY THE TERMS AND CONDITIONS OF THIS AGREEMENT.

1. Customer Information. The customer is responsible to maintain his/her contact information and address current in the Callxcom database. This can be either done by the customer himself/herself by visiting his/her account at www.callxcom.com or by calling Callxcom Customer Support.

2. Service Outages. Customer’s existing third party provided telephone/cell phone services is essential to access Callxcom Pinless calling service system. So normal functioning of customer’s local telephone or cellular service is a pre-condition for accessing all Callxcom services.

3. Service Distinctions. Important distinctions exist between traditional telecommunications service and the service offered by Callxcom. The service is subject to different regulatory treatments compared to pure telecommunications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.

4. Settlement of Negative Balance Situation. On rare occasions negative balance in customer account may occur due to simultaneous calls made from more than one registered telephone numbers of the customer’s account when the account balance is very low. In such rare situation the negative balance amount will be recouped from the next recharge amount of his/her account.

5. Rounding of Calls. Fractional calls will be rounded up to the next minute e.g. a 12.4 minute call will be rounded to 13 min for billing.

6. Return Policy. In case the customer wants to close his/her Callxcom account Callxcom will refund any unused portion of the customer’s credit balance less $3.00 cancellation fee. This is applicable for initial payment only. For balance of recharge money the customer should use up the balance fully by making calls and can not claim refund.

7. Access Numbers. Callxcom provides many access numbers in most of the countries in serves but still can not ensure providing local access numbers for all customers. If a customer does not find a Callxcom access number that is within his/her local calling area he/she is advised to (a) use phones/cell phones those have nation wide free dialing facility, (b) change plans for the local phone to access Callxcom service or use toll-free access number as explained in paragraph 12 below.

8. Change of Account Number. The account number is the customer’s first registered telephone number and it can not be changed by the customer. Only in exceptional cases this may be considered and the policy related to this is provided in the FAQ section. All other registered numbers may be changed by the customer.

9. Charges and Fees/Taxes. Callxcom service rates do not include any duties, sales, use, value added, excise, federal, state, local, public utility or other taxes. All such taxes if applicable shall be charged to the customer along with the charge for the calls made unless the customer provides Callxcom with an appropriate exemption certificate. Some details are as follows:

(a) There is NO account opening fees, connection fees, and account maintenance fees.

(b) Fees for the Use of Toll Free Access. Information on this is available at FAQ section at and is applied in addition to the published rates.

(c) Payphone Service Fee. There will be a fixed fee of 88 cents per call made using payphones and phones in public places etc.

10. Reporting an Unresolved Charge Dispute with Credit Card Company. While great care has been taken in the development of Callxcom Pinless system to avoid such situation, we recognize our valued customer’s right to report unresolved disputes on charges to his/her credit card company. However we strongly suggest the customer to view his/her purchase activity online and crosscheck with relevant credit card bill. Callxcom sincerely wishes to maintain good and lasting relationship with its valued Customer and so it is advised that the customer first discuss the transactions in question with Callxcom through Customer Support at 914-840-5220 or by email at support@callxcom.com. Callxcom maintains detailed log on every call made and every payment transaction by every customer for one full year. So we do not see any reason for any dispute not being solved by mutual discussion. If in case of dispute based on incorrect information is reported by the customer to its credit card company and is proved to be so, the customer agrees to be charged a $75.00 processing fee per erroneous dispute from his/her credit balance with Callxcom. In case of shortage of fund in customer’s account the balance may be collected from the customer through legal action, if needed. Excessive number of disputes may result in the cancellation of the customer account.

11. Use of Promotion Code to Open Account and Privacy. By entering/using a promotion code of a referrer while opening Callxcom account you understand that the specific referrer, if he happens to be a Callxcom marketing partner, will have access to certain information on your account like name, email address, Callxcom account telephone number, recharge dates, and amounts. Callxcom marketing partners are legally obligated to handle such information with strict confidentiality.

12. Privacy Policy. Callxcom will not divulge any personal demographic or call log information to any other party. The only exception is if the request for such information is backed up by court order.

13. Display of Call Log. Callxcom displays call log for a maximum period of 60 revolving days on line in the secure website that customers may log on and see. Callxcom will not be able to provide call log that is more that 60 days old.